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Please Note: Protek only supply products direct to electrical wholesalers. We do not supply directly to end users or contractors. Please contact us if you require help locating a local electrical wholesaler.

Support

Delivery

For smaller parcels we currently use DPD for our deliveries. To track your parcel, please call the sales office on 01543 467575 and ask for your tracking number. You can visit the APC website https://apc-overnight.com/receiving-a-parcel/tracking and enter your tracking details there.

Special orders and bespoke requirements may involve a different time-scale but you will be informed of this at the time of order. There maybe certain geographical limitations e.g. Eire, Channel Islands etc. that will also extend delivery times. Please confirm this at the time the order is placed. We can also offer pre - 10.30AM or same day delivery service if required. Please ask for details when placing your order.

Free delivery is available on all standard orders over £275 NET. For all other orders please ask at the time of placing your order for the cost of delivery.

Collections

Due to the continued growth of the business, it is now more important than ever that we manage collections better. We are no longer able to guarantee a same day collection service.

When placing an order for collection please ensure the following;

1. You have placed the order and sent it to the correct email address orders@protekuk.co.uk.

2. Once your order has been received and processed you be contacted by our despatch department with a time and date stating when the order will be ready to collect.

3. Ensure your driver has the relevant paperwork with order number upon their arrival.

If you have any questions regarding your collection, please contact our despatch department on despatch@protekuk.co.uk

Failure to follow the collection procedure will result in the collection driver being turned away. We kindly ask you work with us on this procedure change so that we can continue to offer a high standard of service.

New Accounts

To open a 30 day credit account call our sales office and ask for a credit application form or send an email to creditcontrol@protekuk.co.uk alternatively order on a pro-forma basis.

Returns

All returns require prior consent. Should a product fail to meet your expectations please contact us immediately quoting the following information;

1. Delivery note number.

2. Invoice number

3. Product code or description

4. Quantity, damage, fault or reason for return.

Protek will provide you with a Returns Note Number and instructions for returning the goods. Please ensure all goods are correctly packaged and are fit for resale. All shortages, damages and returns must be notified within 5 working days.

Warranty & Technical Support

Warranty is for twelve months and on are turn to base policy.

Got a question, need clarification or just want to check the status of your order? By calling 01543 467575 all of our customers are provided with free technical support.

   

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